In most European countries, the customer has 14 days to consider whether or not they wish to keep a product. This refund window is entirely separate from product guarantees and warranty. Even items without defects may be returned within two weeks. The 14-day period during which you may return a product begins as soon as the customer has received the product. The seller must make the buyer aware of the 14-day deadline. If they do not, the deadline is extended by a whole year!
Refunds for presents can create a bit of a predicament. On the one hand, the giver of the gift wants to procure the gift in time. On the other hand, they want to give the receiver time to exchange the gift for something else. Since the giver has purchased the gift, the 14-day period begins as soon as they have received the product (not when they have given the gift to its intended owner). It may be a good idea to contact the seller about this. Many sellers, particularly online shops, will generally be happy to accommodate your needs. Before Christmas, many sellers increase the legally imposed 14-day refund deadline. In such cases, take a screenshot of the offer as proof in the event of any difficulties. The legally imposed refund period does not apply to items that have been custom-made for a buyer. Tailored clothing, custom-made shoes, photo books, engraved objects and perishable products are not covered. Other exceptions include event tickets, booked holidays and hotel rooms. Blurays, DVDs, console games and CDs must be sealed if you wish to return them.